Carrier communications, prepared for review.
AI-assisted voice, email, status-update, and appointment workflows. Powered by Zumu.ai. Your operations team reviews the context and approves each action.
Human-reviewed workflows · TMS context · Clear escalation
The Problem
Sound familiar?
Planners drowning in status calls
Repeated status calls
Repeated status-update calls interrupt planning and leave less time for exceptions that need judgement.
Emails pile up unanswered
Delayed responses
Carrier emails, customer status requests, and document submissions sit in overflowing inboxes. Response times stretch to hours or days.
Coverage gaps outside office hours
After-hours handover
Shipments keep moving outside office hours. Without a structured handover, late pickups and delivery exceptions lose context.
Capabilities
Everything your AI workforce handles
From voice calls to email threads to appointment scheduling, one AI platform covers it all.
Carrier: NL-482910
Connected · 0:42
Voice
AI Voice Calls
AI-assisted phone workflows for status calls, confirmations, and updates.
Transport order for shipment #3891
Re: Transport order for shipment #3891
ETA update request
Intelligent Email
AI reads carrier and customer emails, adds TMS context, and prepares a response for review.
#4582
On Time#4583
Delayed#4584
On Time#4585
On Time#4586
Checked#4587
PendingStatus Calls
Status-Update Dashboard
Active shipment context stays together, with exceptions flagged for review.
Today · 1 Mar
PU @ Rotterdam DC
Confirmed
DEL @ Venlo DC
Pending
PU @ Antwerp Hub
Rescheduled
Scheduling
Appointment Calendar
AI suggests pickup and delivery appointment actions for confirmation.
247
Calls Today
89
Emails Sent
42s
Avg Duration
3
Escalations
Analytics
Agent Performance
Track calls, emails, and escalation rates in real time.
24/7/365
Context ready for the next review.
Always On
Outside office hours
Keep inquiry context ready for the next team review.
Voice Agent
AI surfaces TMS context and suggested responses for inbound and outbound calls. Your team reviews the information and remains responsible for the conversation.
- Inbound call routing with intelligent triage
- Outbound status-update calls on every active shipment
- Natural language understanding, no rigid scripts
Driver Qualification
When a new driver contacts your fleet, AI organizes the answers to qualifying questions and recommends a next step. A recruiter reviews the result before sending an application link.
- Qualifying questions: accident history, licence category, experience
- Automatic SMS link sent to qualified drivers
- Disqualified drivers get a polite response, no wasted recruiter time
- After-hours inquiries queued with context for review
Customer Status Inquiry
When a customer asks where a shipment is, AI prepares a status response from the TMS with ETA, current city, and known delays for your team to review.
- Real-time TMS lookup by shipment number, order, or CMR
- Current location, ETA, and delay reporting
- Automatic follow-up email with tracking link
- Escalation to a colleague for complex issues
Email Agent
AI reads carrier and customer emails, surfaces the relevant TMS context, and drafts a response. Your team reviews and sends it.
- Auto-responses with TMS context awareness
- Document attachment processing and filing
- Escalation to a colleague when AI confidence is low
Status-Update Bot
AI prepares status-update tasks for active shipments, keeps the relevant TMS context together, and flags exceptions for your team.
- Configurable call schedules per route or customer
- GPS location capture and TMS auto-update
- Exception-only alerts, no news is good news
- Call recording and transcript for compliance
Appointment Scheduler
AI suggests pickup and delivery appointment actions from available facility and TMS data. Your team confirms each window and reschedule.
- Automated facility outreach via phone and email
- Calendar integration with dock scheduling systems
- Reschedule handling with carrier notification
FAQ
AI Agents questions
Everything you need to know about AI-assisted freight communications.
Get started
See AI Agents
in Action
Voice and email drafts. Status workflows. Appointment support.