A customer portal that answers the 'where's my freight?' call for you.
Live shipment tracking, automated status notifications, self-service POD downloads, and branded analytics dashboards. All white-labeled to your company.
The Problem
Sound familiar?
Customers calling for updates
Repeated calls
Status calls pull planners away from dispatch and repeat information that already exists in the load record.
Manual status emails
Manual updates
Your team copies load data into email templates and sends status updates by hand. Mistakes happen. Updates get delayed or missed entirely.
POD requests clogging support
Document chase
Customers email or call asking for proof of delivery documents. Your team digs through folders, downloads files, and forwards them one by one.
Every ring is another 'where's my freight?'
Your planners spend the day reading tracking numbers out loud.
Portal Features
Everything your customers need, in one place
From live tracking to POD downloads, your customers get self-service visibility without calling your office.
Live Tracking
3 active shipments
TRACKING
Live Tracking Map
Customers see the latest available shipment positions on an interactive map. Update timing follows the connected tracking source.
Status Timeline
TIMELINE
Status Timeline
Every milestone (dispatched, picked up, in transit, delivered) displayed as a visual timeline with timestamps.
POD Documents
DOCUMENTS
POD Gallery
Customers can download available proof of delivery, CMRs, and supporting documents. Search by load number or date.
Customer KPIs
Sample dataANALYTICS
KPI Dashboard
On-time rate, transit time, and spend analytics, all self-service. Exportable for quarterly business reviews.
White-Label
Acme Logistics
Your brand, your portal
tracking.acmelogistics.com
BRANDING
White-Label Branding
Upload your logo, pick your colors, and make the portal yours. Every customer touchpoint reflects your brand identity.
Custom Domain
yourcompany.q-tms.eu
SSL encrypted · Custom branding · Instant setup
256-bit
SSL Encryption
Reliable
Uptime SLA
< 15 min
DNS Setup
DOMAIN
Custom Domain
Your customers access the portal at your branded URL with full SSL. Professional, polished, and fully your brand.
Live Tracking Portal
Customers see the latest available shipment position on an interactive map. Update timing follows the connected tracking source.
- Interactive map with real-time GPS positions
- Latest tracking update with ETA context
- Multi-shipment view for customers with high volume
Automated Status Updates
Email and SMS notifications at every milestone: picked up, in transit, delivered, POD available. Customers always know what is happening.
- Configurable triggers for pickup, in-transit, delivered, and POD
- Email and SMS notifications with branded templates
- Customers choose which updates they want to receive
POD Self-Service
Customers can retrieve available proof of delivery documents from the portal without asking the planning team to forward each file.
- POD download from the customer dashboard
- Searchable document archive by load number or date
- Bulk export for accounting and compliance teams
Analytics Dashboard
Customers see their own KPIs: on-time delivery rate, average transit time, spend analytics. White-labeled to your brand.
- On-time delivery rate, transit time, and spend KPIs
- Exportable reports for quarterly business reviews
- White-labeled with your logo, colors, and domain
Before & after
From phones ringing to customers self-serving
The same workday, before and after your customers get their own portal.
The old way
- Phone calls for status updates
Repeated interruptions
- Manual status emails sent by ops
Error-prone, delayed
- POD requests via email/phone
Manual file lookup
- No customer-facing visibility
No shared view
- QBRs built from spreadsheets
Manual preparation
The QTMS way
- Real-time tracking on interactive map
Source update visible
- Auto email & SMS at every milestone
Configurable workflow
- Self-service POD downloads
Available documents in one place
- Real-time shipment visibility for every customer
White-labeled
- Live analytics dashboard with KPIs
Based on available data
Now your customers answer that question themselves.
Live tracking, status alerts, and PODs, in a portal that carries your brand.
FAQ
Customer Portal questions
Everything you need to know about giving your customers real-time visibility.
Get started
See the Customer Portal
in Action
Real-time tracking. Auto notifications. Self-service PODs. White-labeled analytics.